• Recology’s Customer Account Portal allows you to pay your bill, access your statements, view your service calendar, and more all in one place!  To ensure that all your questions are answered during this transition, we have prepared answers to some frequently asked questions. 

• How do I sign up for the Customer Account Portal?  To create your account, head to the Customer Account Portal and select “Register.” You will need the Invoice Number and Account Number included with your bill to register. Use your Invoice Number to fill out the “Invoice Number” field in the online portal, and use your Account Number to fill out the “Customer Number” field in the online portal.

  How do I make a guest payment?  To make a one-time payment, head to the Customer Account Portal and select “Guest Payment.” You will need the Invoice Number and Account Number included with your bill to register.

  Can I sign up for paperless billing?  All customers will receive paper bills unless they elect to stop receiving paper statements in the Customer Account Portal. Please note that this request can take 1 – 2 billing cycles to fulfill. To stop receiving paper statements:   Visit the Customer Account Portal Navigate to the Manage My Account section and select “Stop paper statements”  Select “Stop paper statements” from the dropdown  Complete the form and submit.  Please note: Once you choose paperless billing, you will no longer receive mailed notifications when your bill becomes available. We strongly encourage you to sign up for automatic payments with paperless bills. Otherwise, you will not receive any additional payment reminder notifications.  Please be aware that  If you are currently enrolled in paperless billing and/or automatic payments, you will need to re-enroll for these in the new portal.

  If I have several Recology accounts, can I receive separate invoices and statements for each?  If you are a Residential Customer who has accounts for multiple addresses that are serviced by Recology, you will receive a combined statement and invoice for all service locations on the account. To split these into individual invoices and statements for each address, please contact your local Recology Customer Service team.

  How do I enroll in autopay? Visit the Customer Account Portal Under My Recology Service in the left-hand column, select “Payment Accounts”  Chose Credit Card or ACH (bank account)  Scroll down and select either “Save New Card” or “Save New Account”  Enter your credit card or bank account information  Return to “Payment Accounts” in the left-hand column  Toggle “Auto Pay” under Saved Card/Account to on.

  Why have I received both an invoice and a statement?  Moving forward, all Commercial and Multi-Family (i.e. Apartments) Customers will receive both an invoice and a statement for each billing cycle. Your invoice shows you new service charges for the applicable billing period. Your statement shows you the overall account balance and any recent account activity (i.e. payments, adjustments and invoices).

The Customer Account Portal is available to Butte Colusa Counties, Vallejo-American Canyon, Vacaville, and Dixon customers. All other customers must continue to pay their bills via Pay My Bill.

For further instructions, please visit the Customer Account Portal or contact your local Recology Customer Service team.