We are excited to announce that our new Customer Account Portal is live! Beginning this month, all payment processing and account management will move to the new online Customer Account Portal. You will be able to sign up when you receive your 9/30 bill. In the meantime, please continue to pay your current bills the same way you do today via Pay My Bill.
To create a new account, use your Invoice Number from your most recent invoice to fill out the Invoice Number field in the online portal, and use your Account Number from the most recent invoice to fill out the Customer Number field in the online portal (circled below).
To make a one-time payment, use your Invoice Number from your most recent invoice to fill out the Invoice Number field in the online portal, and use your Account Number from your most recent invoice to fill out the Account Number field in the online portal (circled below).
Frequently Asked Questions
Can I sign up for paperless billing?
All customers will receive paper bills unless they sign up for paperless billing in the Customer Account Portal. To sign up for paperless billing:
- Visit recology-portal.amcsplatform.com
- Click the profile icon in the upper right corner
- Click “Manage Communication Settings”
- Select the applicable check boxes
- Click “Change”
Please note: Once you chose paperless billing, you will no longer receive mailed notifications when your bill becomes available. We strongly encourage you to sign up for automatic payments with paperless bills. Otherwise, you will not receive any additional payment reminder notifications.
If you are currently enrolled in paperless billing and/or automatic payments, you will need to re-enroll for these in the new portal.
Why have I received both an invoice and a statement?
Moving forward, all Commercial Customers will receive both an invoice and a statement for each billing cycle. Your invoice shows your balance due each time that you are billed. Your statement shows your history of previous payments.
If I have several Recology accounts, can I receive separate invoices and statements for each?
If you are a Residential Customer who has accounts for multiple addresses that are serviced by Recology, you will receive a combined statement and invoice for all accounts under your name. To split these into individual invoices and statements for each address, please contact your Customer Service team at the links below.